A quick tidbit of information useful in troubleshooting and interviewing and reviewing the logs (if you can) before you start hacking away at the issue. It makes no sense to start diagnosing an issue if you have logs that can, hopefully, tell you what was going on before and after an event that caused an outage. For instance, if your wireless just decides to go down you may want to look at the lgos in the AP (autonomous mode) or the controller (Controller mode) and see what was happening. Given there is enough verbosity in the logs it should tell you what happened and you can take corrective measures. This applies to interviews because people always ask “What are your steps to figuring out what happened?” I always start with: I check the logs.